Please take note that there is a £10 admin charge for any return of Banwood and Scoot & Ride products due to restocking by our external warehouse. Please remember it can take up to 14 days for your bank or credit card company to process and post the refund. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases.
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